Returns


RETURNS POLICY

Huzsy understands the importance of being satisfied with your purchase and your satisfaction is our highest priority. 

    • We refund all full-priced items, excluding sale items.
    • Items must be posted in the mail within 14 days of receiving your order. Any items posted after this timeframe may be denied.
    • Items must be returned in their original condition - attached with original tag, unworn, unwashed, unironed, unaltered and purchased directly from Huzsy.com only. 
    • Once we have received your returned package, all returned items will be inspected before a refund is issued.

**HUZSY reserves the right to deny a return if items are returned used, worn or damaged in any way or have any form of excessive hair, perfumes or scents on the fabric. These worn or damaged items will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.

If you are returning your items within Singapore, we recommend using SmartPac Lite as the return shipping method.

**The returns are your responsibility until it reaches us, so please make sure it is packed properly and least prone to damage on the way. We recommend returning items through traceable mail, as we cannot issue a refund on items that are not received. We also recommend that customers ask for proof of postage at the time of posting returned items. Returns are not valid if the parcel does not reach us and we will strictly not be liable for lost mails. 

Please drop us an email at support@huzsy.com so that we can advise on suitable delivery options for a safe and smooth delivery. 

If your request for a refund is approved, it will be processed and applied to your credit card or original method of payment, within 14 working days.

Sale items are strictly non-exchangeable, non-returnable and non-refundable.

EXCHANGES

Due to our products frequently selling out, we are unable to process an exchange for you. If you require a replacement size, colour or alternative item/s, you are required to place a new order.

DEFECTIVE/INCORRECT ITEMS

At Huzsy, we strive to provide high quality merchandise for our customers. If you received a defective/incorrect item, we truly apologize for this oversight and will promptly rectify this error. 

If you are looking to return a defective item or an incorrect item, please email us at support@huzsy.com within 14 working days from receiving the package. We will get back to you within 24 hours.

Please email us with these details:
(1) your name
(2) order number
(3) clear pictures
(4) detailed description of the issue 

Please note that the incorrect item should be in their original condition - attached with original tag(s), unworn, unwashed, unironed, unaltered and purchased from Huzsy.com only.

Huzsy will reimburse the postage/shipping fee if your request is approved. You may need to return the items and we will refund you accordingly. 

Please note that we will only be able to address incorrect and defective issues on items made directly from Huzsy.com.