Shipping

SINGAPORE DOMESTIC DELIVERY

We're glad to offer free Smartpac/Registered Mail for all orders over $60 in Singapore! Registered mail will be utilized if your order exceeds 1kg. 

We currently offer three options for delivery:   

 

An email update will be sent when:
1. Your items are on its way to SG (for PO)
2. Your items have reached Singapore
3. Your items are mailed via our domestic carrier 

We will not be liable for orders sent via Normal Mail as tracking numbers are not provided by SingPost. Hence, we encourage you to choose SmartPac Lite or Registered Mail as the safest delivery option.

Feel free to contact us at support@huzsy.com if you have any enquiries regarding delivery. 

INTERNATIONAL SHIPPING

We're proud to deliver across the globe! We have a flat rate of SGD 6 for all international orders. 

We are unable to ship to: 

  • AFO/FPO addresses

The default pricing on our site is in SGD. Orders in the checkout page will be charged in SGD. 

Contact us at support@huzsy.com if you have questions about shipping to your country. We will contact you if we're unable to deliver to your country after order placement. 

SHIPPING CARRIERS

Packages will be sent by Normal Mail, SmartPac mail, Registered mail (for SG customers), ePacket or EMS, depending on the item(s) purchased.

As most items in Huzsy are based on a pre-order, SG customers will receive free SmartPac or Registered mail for orders above $60 once the items have reached Singapore. Registered mail be utilized if the total weight of the parcel exceeds 1kg. 

Instock items will be mailed within the next working day. However, if your order contains both pre-order and instock items, we will mail the instock items together with the pre-order items. 

Huzsy will not be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

TRACKING INFORMATION

All orders will be dispatched from our warehouses within 7 working days from the order date (unless otherwise stated).

Tracking information will be provided in the order confirmation email and is subjected to availability. Sometimes, it may take up to 5 working days for tracking information to update in our shipping carrier's website. 

If you're facing issues with tracking information, feel free to email us at support@huzsy.com. 

SHIPPING/DELIVERY DURATION

Shipping duration varies by location. Here are our estimates:

 Location Estimated duration
Singapore  7-21 working days
United States  10-21 working days
All other countries
10-30 working days

We aim to meet these delivery times but deliveries may take longer during holiday periods. We appreciate your understanding for shipping delays and longer shipping durations. 

If you have any questions on delivery durations, drop us a message on Contact Us or email to support@huzsy.com.

GUARANTEED DELIVERY

Items are guaranteed to be delivered within 30 days. 

If your order hasn't arrive after 30 days since the order was shipped, you can request for a refund.

Drop us an email for refund requests at support@huzsy.com and we'll gladly assist you. 

MULTIPLE PACKAGES

Due to logistical reasons, our items may be shipped from different warehouses by our manufacturers. By purchasing our items, you consent that one or more packages may be shipped to you.

CUSTOM FEES, IMPORT DUTIES AND TAXES

There may be additional charges such as custom fees, import duties or taxes by the customs agency once the parcel reaches your country. As we have no control over such situations, Huzsy will not be responsible for any custom fees, import duties and taxes.